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Withdraw Money

When subscribers (both registered and non registered) need to convert their Msente into cash, they will come to M-sente agent. The agent will process withdrawals for registered users differently from withdrawals of non registered. A registered subscriber will be required to;

  • Present a valid identification
  • Have their mobile phone
  • Have to  input their Msente PIN
A non registered subscriber, on the other hand , will need to:

  • Have the correct details regarding Secret code, Amount and the Sender mobile number, transaction ID.
  • The Secret /Transfer code (any 8 digits) is read from the SMS message that customer presents from their own phone. The receiver requires this code when requesting a withdrawal from Msente agent.


For all registered subscribers who wish to withdraw money from their account will go to any Msente agent.  The registered User will need to

The registered Subscriber will dial *185# 

  • Select option 2 to withdraw money.
  • Enter  the M-Sente Agents’ mobile number,(ask the agent to displayed the number)
  • Enter the amount that they wish to withdraw.
  • Select option 1 to confirm
  • Enter their account PIN (4 digits).
  • Transaction completed.

Note:  Both subscriber and Agent will receive a confirmation SMS message of the transaction: electronic value transfer to agent and instructions to Agent to avail cash to subscriber.