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Withdraw Money

When subscribers (both registered and non registered) need to convert their Msente into cash, they will come to M-sente agent. The agent will process withdrawals for registered users differently from withdrawals of non registered. A registered subscriber will be required to;

  • Present a valid identification
  • Have their mobile phone
  • Have to  input their Msente PIN
A non registered subscriber, on the other hand , will need to:

  • Have the correct details regarding Secret code, Amount and the Sender mobile number, transaction ID.
  • The Secret /Transfer code (any 8 digits) is read from the SMS message that customer presents from their own phone. The receiver requires this code when requesting a withdrawal from Msente agent.

Withdrawal-Registered

For all registered subscribers who wish to withdraw money from their account will go to any Msente agent.  The registered User will need to

The registered Subscriber will dial *185# 

  • Select option 2 to withdraw money.
  • Enter  the M-Sente Agents’ mobile number,(ask the agent to displayed the number)
  • Enter the amount that they wish to withdraw.
  • Select option 1 to confirm
  • Enter their account PIN (4 digits).
  • Transaction completed.

Note:  Both subscriber and Agent will receive a confirmation SMS message of the transaction: electronic value transfer to agent and instructions to Agent to avail cash to subscriber.

 



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