Frequently Asked Questions
QN: How does the instant connection with Telesaver Plus work?
ANS: Simply plug your handset into a socket. Make sure the ON/OFF switch is set to ON. Wait a few seconds until you see the time and network signal are on. Now you are ready to talk
QN: What is the pricing of the Telesaver Plus handset?
ANS: The Telesaver Plus Set costs 170,000/=. Other supporting equipment costs as follows:
– Outdoor Antenna: 50,000/=
– Indoor Antenna: 15,000/=
– Battery: 20,000/=
– PC serial cable: 10,000/=
QN: Where does one take their faulty phone for repair?
ANS: Phones can be repaired at any UTCL X-tel outlet countrywide.
QN: What does one do if they want to transfer their Telesaver Plus from one district to another?
ANS: Go to service center and pay 10,000 for reprogramming.
QN: Does one retain his number after the transfer?
ANS: Only if it is still available.
QN: Is it possible to place a call without having to dial 951 all the time?
ANS: Yes it is. Simply go to menu> select settings> select common> select IP> select auto. You should now be able to dial the number direct without 951.
QN: Where I can buy my Telesaver Plus handset or top up card?
ANS: You can find these at any of our service centers countrywide such as:
- Rwenzori Courts Service Centre
- Shoprite – near the old taxi-park
- Game Service Centre
- General Post Office
- Garden City Service Centre
- UTCL dealer shops countrywide such as. X-tel and Tele-choice