When subscribers (both registered and non-registered) need to convert their value into cash, they will come to M-sente agent. The agent will process withdrawals for registered users differently from withdrawals of non-registered.

A registered subscriber will be required to present ;

  •  Valid identification.
  •  A mobile phone.
  • Know their Msente Pin

A non-registered subscriber, on the other hand, will need to:

  • Have the correct details regarding Secret code, Amount and the Sender mobile number, transaction ID.
  • The Secret /Transfer code (any 6 digits) is read to the agent which the customer gets from the sender. The receiver requires this code when requesting a withdrawal from Msente agent.

Withdrawal-Registered

For all registered subscribers who wish to withdraw money from their account will go to any Msente agent.  The registered User will need to

The registered Subscriber will dial *185# 

  • Select option 5 to withdraw money.

Select option 1 to withdrawal from an Agent

  • Enter  the M-Sente Agents’ mobile number,(ask the agent to display the number)
  • Enter the amount that they wish to withdraw.
  • Select option 1 to confirm
  • Enter their account PIN (4 digits).
  • Transaction completed.

Note:  Both subscriber and Agent will receive a confirmation SMS message of the transaction: electronic value transfer to agent and instructions to Agent to avail cash to the subscriber.

 

 

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